“I just wanted to email you personally as well as your business email. I received my Duplex tent yesterday as well as my sleeping bag that came a week early. Just wanted to say you have a great company with the best customer service and the best quality products. You have a life long customer with me and not only will you have all my business but I will definitely represent and have all my group buy from you. Thanks for changing backpacking! (In a good way!)”

“I love your stuff! Happy to have people like you out there making the tough hikes that much easier for the rest of us! “

“Just a note to thank you for fixing up my backpack when I sent it in for repairs. I sent it in for a hip belt transplant, but you guys not only did that but also fixed a problematic vertical stay and patched a tear (replacing my amateur job) while you were at it, all without me even mentioning it. This is why I love dealing with Zpacks - best backpacking gear shopping experience ever. When is your IPO? Just wanted you to know that your hard work hasn't gone unnoticed.” 

"I just wanted send a big 'Thank you' your way. I received my bag today and that's only 2 weeks after ordering. Thanks so much for going above and beyond to get my order out to me prior to my trip. This was my first order form your company and you've gained a customer for life. I look forward to dealing with Zpacks in the future."

"Joe, I did not expect a refund check along with my exchange. You are MORE than fair!!! I wish you well, and I will recommend your company to anybody who needs good gear and good service!"

"Would just like to say thanks for working with me. I couldn't ask for a better outcome and my new quilt is everything I expected it would be. Just wanted to say thanks for being an awesome dude, and one of the best companies I have ever dealt with! Keep up the good work Zpacks!"

"My tent arrived back home today and the zipper works great. Thanks so much for fixing this and the small hole. It’s just like new again. Your after-sales service is amazing."