Payment & Refunds

Forms of Payment

We accept Visa, MasterCard, American Express, Discover, PayPal and Affirm.


Refunds - Affirm/Shopify Installments

Returns and exchanges for items purchased with Affirm/Shopify Installments are subject to the standard policies outlined in our Warranty, Returns & Exchanges.   To begin a return or exchange, please Request an RMA with our Customer Service team.

After we issue your refund, Affirm/Shopify Installments will credit your loan balance for the amount of the refund within 3-5 business days. You can see your loan balance HERE.

While you’re waiting for your refund, you are required to make any monthly payments that are due, per the terms of your original loan agreement. Affirm/Shopify Installments will refund any payments you make while they complete the processing.

Zpacks is not able to control how quickly your refund will be processed by Affirm/Shopify Installments. You can read more about how refunds work HERE. To contact Affirm/Shopify Installments with questions about billing, click here.


Refunds - Other Forms of Payment

Once we receive the returned item/s, we will send an email with your refund information. Your refund is made directly to the same form of payment used on the order. 

As financial institutions differ, please allow 3-5 business days for your refund to be applied to the original form of payment used for the purchase.