Shipping Policy

All packages are shipped from West Melbourne, FL 32904.

Domestic Shipping

Domestic shipping starts at $4.95 for packages under $100, or free for orders over $100. Your order will be shipped via USPS or UPS dependent on the package weight and delivery area. Delivery times are estimated on the checkout page.

Some destinations have the option of upgrading to faster services or adding signature confirmation.

Zpacks IS NOT RESPONSIBLE for packages that are lost or stolen after the tracking shows that they are delivered. Please choose signature confirmation or be prepared to take responsibility if your package is stolen from your doorstep or mailbox after the tracking shows that it is delivered.

Freight Forwarders and Private Mailbox Services

Zpacks IS NOT RESPONSIBLE for lost or stolen packages that the tracking shows have been delivered to a freight forwarder or private mailbox service.

International Shipping

International packages are shipped via UPS International, which takes normally takes 2-5 days to clear customs to most destinations, but can be up to two weeks in some circumstances. It includes end to end tracking.

Customs Duty Fees

Please note that some countries charge customs fees or VAT taxes at the time of receipt. This is not collected, pre-paid, or determined by Zpacks in any way. We only collect sales tax on orders that are shipped to the US state of Florida. The customer must pay any applicable customs fees or taxes at the time of receipt. Customs clearance can sometimes hold up packages.

IMPORTANT - If you refuse an international package or do not collect it from customs, the customs fees and return shipping are billed back to us. Any charges that we incur will be deducted from your refund.