Shipping Policy

All packages are shipped from West Melbourne, FL 32904.

Domestic Shipping

Domestic shipping starts at $4.95 for packages under $100, or free for orders over $100. Your order will be shipped via USPS first class mail if it is under 1 pound, or by FedEx Ground if it is over 1 pound. It usually takes about 2-5 days, depending on the destination.

For an additional $5 you can upgrade to a faster shipping option, or for $8 you can choose faster shipping with signature confirmation.

Zpacks IS NOT RESPONSIBLE for packages that are lost or stolen after the tracking shows that they are delivered. Please choose signature confirmation or be prepared to take responsibility if your package is stolen from your doorstep or mailbox after the tracking shows that it is delivered.

International Shipping

International packages are shipped via Fedex International Economy, which takes 4-6 days to clear customs to most destinations. It includes end to end tracking. Orders under $100 ship for $19.95, and orders over $100 ship for $29.95.

Customs Duty Fees

Please note that some countries charge customs fees or VAT taxes at the time of receipt. This is not collected, pre-paid, or determined by Zpacks in any way. We only collect sales tax on orders that are shipped to the US state of Florida. The customer must pay any applicable customs fees or taxes at the time of receipt. Customs clearance can sometimes hold up packages.

IMPORTANT - If you refuse an international Fedex package or do not collect it from customs, the customs fees and return shipping are billed back to us. Any charges that we incur will be deducted from your refund.