Warranty
All Zpacks gear includes a 2 year limited warranty against product failure caused by manufacturing, material, and design defects. Products will be repaired when possible or replaced based on the specific needs of each case.
Scuffs, punctures, or tears caused by wear, misuse, accidents, or extreme weather are not covered, however, they can usually be easily fixed with seam tape by the user. Our products are constructed from ultralight materials, and some wear and tear is to be expected.warranty
In the event that a bargain item, discounted used item, or discontinued item cannot be repaired, the customer will be given a credit towards a new order of a different item.
All warranty requests can be processed through our customer portal or by phone at +1-912-800-4453, via email at support@zpacks.com, or through the live chat feature on our site.
Repairs
If you experience any trouble with your gear, please let us know and our staff will work with you to find a reasonable solution.
When sending in gear for repair, please make sure it is free from pet hair, grass, and debris, dirt, etc or they may be rejected and returned back to you.
Returns and Exchanges
Unused, unmodified products are eligible for exchange of equal or lesser value or a full refund (less shipping) for 30 days after receipt. Customers are encouraged to test the fit of their backpack, sleeping bag, and clothing items indoors to ensure they are satisfactory. All tents should be carefully set up in a dry grassy area to be evaluated.
Any products with sweat, dirt, mud stains, or odors will be ineligible for return. Please make sure your returned products are free from pet hair, grass, debris, dirt, etc. or they may be rejected or charged a 20% restocking fee.
Returns and exchanges outside of the 30-day period, will not be accepted. Any products outside of the 30-day period that experience issues due to a “Manufacturer Defect” will be eligible, at Zpacks' discretion, to have the item repaired or replaced.
Zpacks is not responsible for the return shipping costs, damaged, or lost items in return transit.
Return and exchange requests can be processed through our customer portal or by phone at +1-912-800-4453, via email at support@zpacks.com, or through the live chat feature on our site.
Sending in your package
If you need to send us a package for any reason, please contact us and let us know what the issue is. We may have an easy solution that doesn't involve sending in your gear. Otherwise we will reply with an RMA form that includes our address and instructions. All packages must include an RMA form to be processed.
We are located in West Melbourne, FL 32904.
