| Frequently Asked
Questions |
How long does it take to ship my order?
Accessory items are usually in stock and ship in a day or two
(Mon-Sat). Backpacks and tents are built when you order them, lately
there has been a waiting list. See the notice at the top of the page
for the wait time. Feel free to ask before you order if you need something quickly
and I will get it out sooner if possible.
How much is shipping? Can you ship to my country?
Shipping is just $3.95 in the U.S. regardless of order size or
destination. Global orders are $9.95 and up depending on the order
size. All orders are sent USPS. I can ship to anywhere that
www.usps.com will send packages,
which is pretty much everywhere in the world.
I don't offer express shipping unless you ask first, since your
items may not be available to ship immediately.
Where are you located?
I am currently located in Palm Bay FL, 32909. I am originally from
near Rochester NY.
Do you accept returns on custom built backpacks and other items?
Yes. You can return any item in new or lightly used condition for up
to 30 days after your purchase for a full refund, minus the shipping
fee. I will also do free repairs, or replace any defective product
for up to a year. If it has been more than a year, I can probably
still do repairs for free depending on the situation. Just ask!
If there is something that you don't like, or if you have an idea on
how to improve an item, please let me know!
How much weight can I carry in your backpacks?
Frameless packs are comfortable with weights under 20 lbs (9 kg).
You can probably get away with weights a bit heavier than that on
occasion, but if you plan to carry over 20 lbs on a regular basis
you will be better off with an internal frame backpack. A base
weight (all gear without food or water) of 8 lbs (3.8 kg) or less is a good
target.
How long do ZPacks backpacks last?
The Cuben Fiber Blast backpacks can last for a full 2500+ mile
thru-hike with some care. I carried a Blast 26 backpack for my
entire 2,663 mile / 5 month Pacific Crest trail thru-hike, but it
was very worn out by the end. Sil-nylon backpacks like the Zilch and
Z1 should last at least 1,200 miles, but I wouldn't be surprised if
you could push one to a full thru-hike with some minor repairs.
Duct tape sticks well to Cuben Fiber, in theory you could keep one
going for a long time with a little tape ;)
Are ZPacks backpacks waterproof?
They are very water resistant, but should not be considered 100%
waterproof. They will do fine in light rain or a brief shower, but
in an all day downpour consider adding a
Pack Cover, a liner bag, or a poncho.
How long have you been doing this?
I have been building my own gear since the late 90's. I opened
ZPacks.com in 2005.
Can you build me X?
Maybe, feel free to ask. I often do modifications, and other items that are not listed. You can add
extra charges to your cart from the Payments
tab.
Other questions can be sent to the email address below-
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Shipping is always just $3.95 in the U.S. Global orders are $9.95 and up. |
